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Your administrator has not given you access to this item.

Here to help

Your administrator has not given you access to this item.

I can no longer install new apps on AFW-deployed tablets. The apps appear under the "managed apps" in the "meraki SM"-app, but when I click on them I get redirected to Google Play Store where the following message appears : "Your administrator has not given you access to this item."

17 REPLIES
Here to help

Re: Your administrator has not given you access to this item.

Have you approved it on the app page? (see picture)Meraki.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also, I think when I first set up our apps in SM I had to approve them on the admin account through Play Store in order for them to install

Here to help

Re: Your administrator has not given you access to this item.

Yes I have approved the app.

When I log into the Play Store with our admin account I can see that the app is approved.

 

I've just deployed the app to another tablet without any problems, seems to be a problem with the SM-app on the affected tablet. I guess I will have to go for a factory reset.

Conversationalist

Re: Your administrator has not given you access to this item.

I am having the same issue on our Samsung Galaxy S3's using Android 7. Newly deployed tablets.

Here to help

Re: Your administrator has not given you access to this item.

Yesterday I did a factory reset of the affected tablet and redeployed the device to Meraki SM.
Afterwards all of my apps installed without any problems.

 

Today I tried to install another app to this device and the problem reappeared...

Here to help

Re: Your administrator has not given you access to this item.

I'm experiencing the same issue. Factory resets have NOT helped the situation. This is a far cry from when everything goes smoothly and easily.

Conversationalist

Re: Your administrator has not given you access to this item.

I've been having this issue since implementing the Meraki MDM, I opened a case with Meraki on 04/06/2018 in reference to this and, to date, nothing has been resolved. Only seems to effect Android devices, iOS devices work fine. The only work-around is to wipe the device and re-configuring it. This is very time consuming and frustrating, especially since we have employees all over the United States.

 

-We're using Samsung Galaxy S7s and S8s, running Android 8.0 with all updates applied, configured in AFW mode.

 

I was about to dump the Meraki MDM all together but we're too ingrained in their eco-system, so I've moved away from Android and am only deploying iOS devices. I am holding all purchases of Meraki equipment until this issue is resolved.

 

Here to help

Re: Your administrator has not given you access to this item.

I wonder if anyone of the Cisco/Meraki staff ever read these posts

Getting noticed

Re: Your administrator has not given you access to this item.

I often get this when enrolling new devices - I end up just leaving them for a while and it usually goes through. 

 

But If it's still not working I make sure I have gone to the play store for work https://play.google.com/work Logged in with the same account that's linked to meraki SM (under Organisation > MDM > Android Enterprise) In the play store I check that the app is approved choosing 'Keep App Approved' under approval settings. 

 

You can then go into the meraki SM dashboard and 'reinstall missing' apps under the device.

 

Here to help

Re: Your administrator has not given you access to this item.

This didn't work in my case:

 

I (re)approved the app on Friday, with the "keep app approved"-setting checked, but it still doesn't get installed.

Here to help

Re: Your administrator has not given you access to this item.

I have an open case in regards to this issue. You will notice that the device owner is missing off the affected devices and also any change/ tag you assign will remove the generated owner name that is causing this issue.

 

 

- also it happens on all our Samsung device and Asus Nexus 7's in AFW owner mode

 

 

New here

Re: Your administrator has not given you access to this item.

Anyone have any luck with this? We have the same issue. It seems once the device is set up any apps we add later don't get added even though they're listed as "approved." We have over 300 devices deployed at this point and resetting them is not an option.
Conversationalist

Re: Your administrator has not given you access to this item.

Nope, its and ongoing issues with the Meraki & the Android platform. Contact Meraki support and continue to hassle them so they get this fixed.

New here

Re: Your administrator has not given you access to this item.

We've been fighting with them on this since June (case opened June 6). I was hoping someone else had some luck. I'll keep hounding them and hopefully "the engineers" will get this fixed.
Conversationalist

Re: Your administrator has not given you access to this item.

We've had an open ticket on this issue since 04/06/2018. To date, it still doesn't work... I've moved away from Android and now only issue/allow iOS devices.

Conversationalist

Re: Your administrator has not given you access to this item.

I had changed the device owner to an actual user (Bill Smith <bsmith@corp.com>) when this started happening to me and started see this same message when uninstalling and re-installing a play app on Android devices.  I changed the owner back to the original "Android Enterprise User (123ab)" that appeared when I added the device to Meraki and the apps installed and the message "Your administrator has not given you access to this item" went away.  The behavior of Android Enterprise devices and Apple Device Enrollment Program devices has a mighty steep learning curve IMO.

Conversationalist

Re: Your administrator has not given you access to this item.

I don't think anyone form Meraki monitors this

New here

Re: Your administrator has not given you access to this item.

Any updates on this one? Meraki Support did something with your case? It's 2019 and I have the same issue as the one you described... On some Android devices new apps install without any problems, and only on 2 devices every new app I want to deploy is pending. Of course every application is approved on Play Store and SM.

 

What's interesting, Xiaomi devices are working fine, and those 2 devices having issues are Huawei and ASUS. 

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