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VPP problem: The sToken has been revoked

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VPP problem: The sToken has been revoked

So it looks like my VPP token has been revoked.  No big deal, just get an updated token.  The issue is that when I go to sign in to the Apple Business portal I get the message "Your AppleID is not allowed to sign in to this application."  I am using the correct AppleID shown under Organization > Configure > MDM > Apple VPP Accounts  

 

Is the correct AppleID not listed?  Is there any other way to tell what AppleID was used if the incorrect AppleID is listed?   Or is there a way to change the listed AppleID so that I can sign in to the business portal?  

 

Thanks!

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Meraki Employee

Re: VPP problem: The sToken has been revoked

@SteveGB The Apple ID on the Meraki Dashboard can be treated as a text box only. So, it is highly possible that the Apple ID that you used to create the Token is different than the one you see on the dashboard. 

 

Please check in your documentation for any other possible IDs that you could have been using. 

3 REPLIES 3
Kind of a big deal

Re: VPP problem: The sToken has been revoked

@SteveGB  has that Apple ID been used for anything else recently. Given the ID is what was listed in Meraki I think you have the right ID but I get the feeling someone has used it to sign into iCloud or some other service which has flagged the ID as unusable with VPP and DEP for some reason.

 

 

Long story short I would call Apple. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Meraki Employee

Re: VPP problem: The sToken has been revoked

@SteveGB The Apple ID on the Meraki Dashboard can be treated as a text box only. So, it is highly possible that the Apple ID that you used to create the Token is different than the one you see on the dashboard. 

 

Please check in your documentation for any other possible IDs that you could have been using. 

Here to help

Re: VPP problem: The sToken has been revoked

@Seshu yep, that was it.  I found the correct AppleID and was able to refresh the token.  Thanks for the suggestion!

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