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Unable to enable an app to allow access to storage

Conversationalist

Unable to enable an app to allow access to storage

Using Meraki SM on Android devices. I am unable to allow the CamScanner app permissions to the device storage.  The app is whitelisted and pushed to device but it will not allow users to access storage and convert an image to PDF. Error message that comes up "Please go to Settings to enable Storage permission so you can save docs. (settings-apps-CamScanner-permissions-storage). I've gone to app settings on device but unable to toggle on the Allow Storage option. Support said I needed to find the APK for storage and add to the whitelist under Settings, is it com.sec.android.storage? 

2 REPLIES 2
Kind of a big deal

Re: Unable to enable an app to allow access to storage

Did you approve the app?

 

2019-02-18 18_46_55-Greenshot.png

Conversationalist

Re: Unable to enable an app to allow access to storage

Yes approved app. 

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