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Unable to clear Activation Lock on iPad

SOLVED
Head in the Cloud

Unable to clear Activation Lock on iPad

Came across this message today which was brand new and support is already aware of the issue. I wanted to share it here in case anyone else is seeing it.

 

When clicking the button for clear activation lock on an iPad you receive the following error:

 

Error - SSL_connect returned=1 errno=0 state=error: certificate verify failed

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Head in the Cloud

Re: Unable to clear Activation Lock on iPad

Got an email from Meraki support and this issue is now fixed. I just tested it and verified that I am now able to clear activation locks. 

 

My gut feeling is that Apple changed how Meraki needed to submit the request and it took some interaction between the two to fix the command to clear activation locks.

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2 REPLIES 2
Comes here often

Re: Unable to clear Activation Lock on iPad

I saw that this morning as well. I'd be interested in what support has to say about it.

Head in the Cloud

Re: Unable to clear Activation Lock on iPad

Got an email from Meraki support and this issue is now fixed. I just tested it and verified that I am now able to clear activation locks. 

 

My gut feeling is that Apple changed how Meraki needed to submit the request and it took some interaction between the two to fix the command to clear activation locks.

Found this helpful? Give me some Kudos! (click on the little up-arrow below)
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