Lost a device, and trying to locate it with the beacon feature (android phone).
When beacon is pushed, it cant be found anywhere in the building so I tested it with 2 other android phones... The beacon only sounds if the app is launched. Any fixes? This is happening to all wireless android clients.
If the phone is setup in "Work" or "BYOD" mode then it is also less likely to respond. If it is in "Device Owner" mode it is far more likely to respond.
I believe the devices are set up in device owner mode. I think this was done during enrollment. Is there a way to check this on already enrolled devices?
None of the phones are on power saver mode unfortunately. There are several different devices. A couple of examples are Honor 10 and Samsung note 10+
It'll show on the device information page, under "Device Owner"
Network Support Engineer
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Thanks for the reply. It has an owner set to the user. Still having this issue if anyone has any other ideas?