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Remote desktop mouse not working

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Remote desktop mouse not working

I've been using MDM on my windows 10 laptop for at least two years, and in the last week, the mouse functionality stopped working. I have tried uninstalling and reinstalling the Meraki PCC Agent with no luck. Any other thoughts?

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Re: Remote desktop mouse not working

I opened a case with support, and it ended up being an undocumented feature (bug) in the Meraki code. Their engineering team resolved the issue. Remote desktop is still a beta feature.

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Re: Remote desktop mouse not working

What AV are you running?

 

I had a similar issue with Avast Business Antivirus.

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Re: Remote desktop mouse not working

I opened a case with support, and it ended up being an undocumented feature (bug) in the Meraki code. Their engineering team resolved the issue. Remote desktop is still a beta feature.

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