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Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

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Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

Hi,

 

Just wanted to know if i am the only one having an opened and as of today still unsolved ticket with Meraki Supoort that i created on March 24, 2017.

 

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This is about a security report, linked to a "check-in" security policy, that never worked.

 

thank you

3 REPLIES 3
Kind of a big deal

Re: Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

While I don’t have any comment on the support case. But, what is the issue you are receiving? I can try to replicate it in my instance.

 

Jared

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Re: Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

Well i created a "Check-In" Security policy 

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I then created a Security report to tell me daily who's not compliant with that policy

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FYI, the others security reports do work.

Kind of a big deal

Re: Opened unsolved ticket since March 2017 - Am i the only unlucky one ?

The classic support/development issue at Meraki.  I bet it is related to a bug. Support can't talk to development, and wont be able to get information on when the bug is getting fixed. Just my guess.

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