Is there a documentation how fast SM recognizes a device as offline?
Just had the case device checked in at 14:45 o'clock as online. Device went offline a few minutes later. SM took 45 min to report the device as offline in the dashboard?
Is there a way to reduce or control this?
You can also do this for multiple devices. Just click on checkboxes for the devices you want and click the "Command" tab.
We did it about 5 times and got everytime a "now" in agent last online. But after 45 min SM showed the status as shown in the image. The only way I could assume the device as offline is, because the actions sent to the device where hold on pending.
I mean it does need to communicate with the cloud. Like if an iPad is sleeping and not online it will not report. It will check in when it regains network.
Yes, but I need to know what time is used where SM says, "OK I give up this device is offline"
If I'm forcing a device 5 times to check in and there is no response, but SM says it's online "now" there must be a trigger of time when SM "switches" the device as offline. In this case it took 45 min and this is a very long period.
Even with supervised iPads I've noticed it seems to be 30+ minutes before a device flips from online/now to offline/last checked in.