Not enrolled in a SM Network?

misdept
Here to help

Not enrolled in a SM Network?

I have been setting up iPads through Meraki Manager and everything has been working smoothly but here recently I have been having issues. It will connect to the wireless correctly but it won't connect to the LAN IP and when I go to Meraki on the iPad it states that it's not enrolled in a SM Network. Not sure what would of changed all of a sudden. If anyone has some insight that would be great. 

6 Replies 6
SoCalRacer
Kind of a big deal

No issues with licensing? Can you see the device in the dashboard?

I can see it in the dashboard and everything is correct just that the app in Meraki doesn't notice that it's enrolled and doesn't attach a LAN IP. No changes have been made to the firewall recently. 

SoCalRacer
Kind of a big deal

Is there a way to update the Certificate? 

SoCalRacer
Kind of a big deal

Apple requires this certificate be renewed every 365 days.  The process for renewing the Apple Push Certificate is essentially the same as creating a new one. The critical difference, however, is that the existing certificate must be renewed, and re-uploaded into Dashboard. If a new certificate is created, on the other hand, currently enrolled iOS and macOS devices will appear offline and be unable to receive MDM commands unless they are re-enrolled.

 

https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate

Not sure what I did but it's working now. I did a few things troubleshooting so unsure what worked but it's working! Thank you for the quick responses. You were very helpful!

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