cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No "Allow access to camera" prompt when restrictions applied

Highlighted
Here to help

No "Allow access to camera" prompt when restrictions applied

Hi all

 

I have some AR apps that require camera access, however when I have applied restrictions for users, the app does not prompt the user to allow access to the camera. Instead they get a blank screen telling them they have to go to Settings > Privacy > Camera > (app name) and allow it from there.

 

Screenshot 2020-02-25 at 16.18.14.png

 

The issue is, because the prompt never appears initially during the app, the setting does not show up at all in settings, either via the suggested route or via the direct settings for the app (under ios settings).

 

Like this, because it never requests access, so it never appears here.

Screenshot 2020-02-25 at 16.27.13.png

It should look like this

Screenshot 2020-02-25 at 16.21.12.png

 

Once I removed all restrictions, I was then prompted to allow access to the camera (via the app). Because I was prompted, it then appeared in the privacy list like the screenshot above.

 

Strangely, in both screenshots you can see that PuppetPals HD has prompted for camera access even with restrictions on, so why one app can and another can't access the same prompt....

 

Is there a specific restriction causing the prompt not to appear? Any ideas?

 

This is affecting the following apps that I have deployed using VPP device assigned and licensed.

 

Does Not Prompt with Restrictions - Archaeology

Does Not Prompt with Restrictions - Ancient Egypt ActiveLens

Does Not Prompt with Restrictions - LGFL WW1 ActiveLens

Does Not Prompt with Restrictions - Maya ActiveLens

Does Prompt with Restrictions - Romans ActiveLens

Does Prompt with Restrictions - Significant People and Events

 

Thank you.

2 REPLIES 2
Highlighted
Kind of a big deal

Re: No "Allow access to camera" prompt when restrictions applied

Have you applied a camera restriction?

Highlighted
Here to help

Re: No "Allow access to camera" prompt when restrictions applied

Thanks Philip, no restrictions for the camera at all, the apps list in the OP shows that some work, some don't with normal student restrictions on. If I remove the restrictions tag and wait for settings to change, the app then prompts for permissions.

 

I have noticed, the two apps that do work ask for permissions as the app loads, the ones that don't work ask for permissions (with restrictions off) once you click the camera option (within the app).

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels