cancel
Showing results for 
Search instead for 
Did you mean: 

Missing Clear Passcode Button

Conversationalist

Missing Clear Passcode Button

Hi everyone,

 

As of the last couple of days, I seem to be missing the "Clear Passcode" button.  I only have option to "Lock Device", "Selective Wipe", "Erase Device", and "Unenroll Device".  I know the option was there on Monday but I'm not sure what happened.

 

Does anyone have an idea of what might be happening?


Thanks in advance.

6 REPLIES 6
Meraki Employee

Re: Missing Clear Passcode Button

Yes, I believe there's a known issue, open a support ticket so they can track it, for some dashboards I heard ALL of the buttons disappeared, while most others see all of the buttons like normal.  I've checked mine and see it's the same as you.  I was missing all of the mobile security buttons, and now I see they're back EXCEPT for clear passcode.  I'll ping Support as well, it's just a back-end tweak that's needed.

 

Conversationalist

Re: Missing Clear Passcode Button

Awesome.  Thanks you!  I'll reach out to support.  Thanks again.

Here to help

Re: Missing Clear Passcode Button

I think mine disappeared when the "Unenroll device" button appeared.  Didn't really think anything of it until I needed to unlock an iPad.  Got a ticket open now.

Meraki Employee

Re: Missing Clear Passcode Button

@JoesTechRoom @JustinE1  should be fixed now, confirm?

 

Conversationalist

Re: Missing Clear Passcode Button

Yep, I can confirm that it is fixed.  Thanks for your help in replying and getting this resolved.  I appreciate it.

 

Justin

Here to help

Re: Missing Clear Passcode Button

Yes, it is back. Thanks.

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels