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Meraki Profiles not showing

Here to help

Meraki Profiles not showing

I've created a Profile (Teachers) in System Manager > Manage > Settings

 

I've place a Teacher Tag on the iPads.  

 

The Teacher Profile is not pushing out and I can't see the Teacher Profile even after I clicked on the Refresh profiles list. 

 

Did I missed something?  Thank you in advance.

 

2019-03-22_005708.jpg2019-03-22_005747.jpg2019-03-22_005759.jpg 

 

 

28 REPLIES 28
A model citizen

Re: Meraki Profiles not showing

Do you have the Devices in hand or are they out in the field,,  if they are out in the field the Ipads will need to be on WIFI already and Unlocked in order for the settings to be pushed out. When i push out settings remotely i also ask the Enduser to open the SM meraki app to verify 4 green check marks 

 

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Kind of a big deal

Re: Meraki Profiles not showing

You cannot push profiles to iPads that are unsupervised. I see that in your menu it says " Supervised:NO ". You can however still push apps.

A model citizen

Re: Meraki Profiles not showing

@kYutobi i have Profiles pushed out to Managed only devices 

Kind of a big deal

Re: Meraki Profiles not showing

@Mike_YMCAMIDTNI have devices that aren't supervised and I cannot push settings to them. I had asked and it is said that it can only be done on supervised devices unless something changed.

A model citizen

Re: Meraki Profiles not showing

Manage.JPG

 

Ignore the App missing  its not profile based 

Kind of a big deal

Re: Meraki Profiles not showing

@Mike_YMCAMIDTNHey Mike question for you. Do you have a tag that is associated with settings? It will look like it's clear if nothing is set. This is what I get when I try to push settings to it.

 

mererror.PNG

A model citizen

Re: Meraki Profiles not showing

Yes i do have a  Tag assigned to that device 

Kind of a big deal

Re: Meraki Profiles not showing

Right @Mike_YMCAMIDTN I get that but do you have settings tied to that tag? For example I just removed tag that had settings to it, did an update, and its cleared.

 

mererror.PNG

A model citizen

Re: Meraki Profiles not showing

yes , for Managed only IOS , we use the generic IOS devices tag

Kind of a big deal

Re: Meraki Profiles not showing

So if you were to make another random settings and add IOS tag to it will it apply? This is the part where if you add settings it won't push.

A model citizen

Re: Meraki Profiles not showing

Stand by i will do this on a Roll off IPAD i have that is not in DEP,,  to be clear i cant give it the IOS device tag as it will interfere with other setting i have out there , but i will Copy the Managed Settings profile 

Kind of a big deal

Re: Meraki Profiles not showing

No problem. @Mike_YMCAMIDTN Just create a fakeipad settings lol.

A model citizen

Re: Meraki Profiles not showing

All good on my end , pushed out the settings , even forced out App downloads like the SM meraki mdm app

Kind of a big deal

Re: Meraki Profiles not showing

Only difference I can ask is if you have SM Enterprise? I've been on legacy since before Meraki became Cisco. I just thought that if an iPad isn't in DEP or Supervised you can't push profile settings to them.

A model citizen

Re: Meraki Profiles not showing

@XXDXX  @kYutobi   I even added Wifi  on the Profile Configuration  and  it Updated on the Ipad

 

 

 

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A model citizen

Re: Meraki Profiles not showing

I apologize , i should have stated that we have the Full Meraki MDM 

Kind of a big deal

Re: Meraki Profiles not showing

Well that would kinda explain it since the Full MDM does have more features. @XXDXX if we both have the regular MDM it might be we are limited to this function. @Mike_YMCAMIDTN Thank you for all the extra time you spent with me on this 😃

A model citizen

Re: Meraki Profiles not showing

Anytime Sir, that is why this Community is here !

Here to help

Re: Meraki Profiles not showing

But the WiFi profile got pushed, that's why I don't understand.  But the Wi-Fi profile is set to All devices where as the Teacher profile is tagged. 

 

 

Highlighted
Here to help

Re: Meraki Profiles not showing

Thanks, I'm going to see how to get it supervised and try

A model citizen

Re: Meraki Profiles not showing

If you have the Free version   I would suggest to upgrade , then from there you would need to Enroll in Apple DEP and VPP . or Apple Configurator   once all that is done  if all your IOS devices are from the same vendor , add them as a authorized DEP vendor  and they can push them to DEP from there you sync with Meraki 

 

here is the Meraki Documentation to help you get a larger scale on it 

 

https://documentation.meraki.com/SM/Profiles_and_Settings/iOS_Supervision

 

Head in the Cloud

Re: Meraki Profiles not showing

@kYutobi Seeing that the iPad is not DEP-enrolled nor Supervised that also will limit the amount of things you can push to iPads.

 

Here is some documentation from Apple that helps you understand what is dependant on the device being supervised.

 

https://help.apple.com/deployment/mdm/#/mdm54960f92a

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Kind of a big deal

Re: Meraki Profiles not showing

@XXDXX  First confirm the device you are trying to install the profile on is listed in the targeted list for those settings.

 

Next When you try and commad the device to update its profiles what messages do you get in the Activity log. 

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: Meraki Profiles not showing

I now got the profiles showing, but as you said, those iPads are not Supervised and it does limit the things I want to push through. 

 

However, I've tried to get those iPads supervised but failed.

Kind of a big deal

Re: Meraki Profiles not showing

It has happened to me before where if I don't purchase the iPads from Apple I can't add them to DEP. Other option would be Apple Configurator and have them supervised through there worked for me.

Head in the Cloud

Re: Meraki Profiles not showing

@XXDXX 

 

Here is what Apple has to say about getting the devices enrolled.

 

If you’ve acquired devices outside of Apple or participating Apple Authorized Resellers or carriers, they can
also be added to DEP using Apple Configurator. When you set up a device that has been manually enrolled,
it behaves like any other enrolled device, with mandatory supervision and MDM enrollment. However, the
user has a 30-day provisional period to remove the device from enrollment, supervision, and MDM.
Learn more about how to manually enroll you devices.

 

I even left the typo that is in the Apple DEP document. 

 

https://www.apple.com/business/site/docs/DEP_Guide.pdf

 

 

 

 

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Here to help

Re: Meraki Profiles not showing

Thanks for your reply.  No wonder I keep getting errors when I tried to add them in Apple School Manager, and of course the error log they asked you to check doesn't say what error it was.

Here to help

Re: Meraki Profiles not showing

Thanks for the info, I will read in to that.

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