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Meraki MDM settings and Apple School Manager

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One
Conversationalist

Meraki MDM settings and Apple School Manager

I've moved from VPP to ASM and am now trying to add the ASM account to Meraki.  When I go to

Meraki  >  Organization  >  Configure  >  MDM  >  MDM settings  >  Apple VPP Accounts  >  Add new

I can enter in all of the required info and upload the token that I downloaded from 

ASM  >  Settings  >  Apps & Books  >  My Server Tokens

but after I click "Update" Meraki refreshes the page and the new info I entered is not there.  I don't have a new VPP account listed under Apple VPP Accounts.

 

Any suggestions for what I might need to do?

11 REPLIES 11
One
Conversationalist

Re: Meraki MDM settings and Apple School Manager

Does anyone have any suggestions?

Building a reputation

Re: Meraki MDM settings and Apple School Manager

Question: did you have a legacy VPP account?

One
Conversationalist

Re: Meraki MDM settings and Apple School Manager

Yes, it is a legacy VPP account.

 

Building a reputation

Re: Meraki MDM settings and Apple School Manager

and, hopefully I'm not stating the obvious, you did this:

https://support.apple.com/en-us/HT207867

 

R.

One
Conversationalist

Re: Meraki MDM settings and Apple School Manager

Yes, correct, I followed those instructions.

 

Any ideas of what might be causing this?

Head in the Cloud

Re: Meraki MDM settings and Apple School Manager

Are you using the free or paid version of Meraki MDM?

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One
Conversationalist

Re: Meraki MDM settings and Apple School Manager

The free version.  Is there a difference?

Head in the Cloud

Re: Meraki MDM settings and Apple School Manager

@One 

 

Not that I can tell, I just wanted to know so I can test with our setup.

 

AddVPP.PNGVPPSave.PNG

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Building a reputation

Re: Meraki MDM settings and Apple School Manager

So you are creating a new account as well as this test account?

One
Conversationalist

Re: Meraki MDM settings and Apple School Manager

Actually, you've prompted me to try something different.  

 

Yes, there was the existing VPP account and I was trying to add the new ASM account as well.  What I have done this time is deleted the VPP account first and then added the ASM account.  It works now.

 

Thanks for your help.

Building a reputation

Re: Meraki MDM settings and Apple School Manager

Good, I was wondering if that might be the issue. Glad it worked out.

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