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Meraki Admin and the maps

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Meraki Admin and the maps

Recently we've noticed that within Meraki Admin, when you click on a device, it no longer zooms the Google map into the location of the device. It just "remembers" the last location you were looking at. So you have to zoom right out to find the bubble. Then instead of it zoom in to where the bubble is, it zooms into where you previously were, so you have to drag until you get to the bubble.

 

REALLY annoying. Have Google changed the way their maps API works and you haven't updated the code to reflect this so we're getting this odd behaviour? Or is something else broken?

 

And how long before a device switches to being traced via GPS? I've turned off WIFI on my mobile now, leaving only GPS on. Yet 20 mins later Meraki is still trying to trace me via IP.

11 REPLIES 11
DN
Here to help

Re: Meraki Admin and the maps

Good question Smiley Happy

Getting noticed

Re: Meraki Admin and the maps

It's been 36 mins since Meraki decided to check my phones location (via IP despite me having turned WIFI off). So 36mins since switching to GPS. Why does Meraki seem to take forever to refresh or switch over to other location search methods?

 

Map still not working properly with the automatic zoom when clicking the bubble.

 

And a correction. When zooming in, the map zooms into the centre. Still makes it infuriating to use the map now.

Head in the Cloud

Re: Meraki Admin and the maps

The map on Meraki for some reason has trouble either getting to the right spot or pinning the location at times. I keep wondering why that happens.

Getting noticed

Re: Meraki Admin and the maps

I have the same issue, not that I don't enjoy scrolling around the USA to find the machines but yet another feature that does not work.

 

 

Building a reputation

Re: Meraki Admin and the maps

yeah I've noticed i get more accurate results when my WiFi is on even if not connected
Getting noticed

Re: Meraki Admin and the maps

No one from Meraki at all? Is this forum community only? Been several days now with the WIFI off on my work phone yet Meraki still insists on searching for it via IP address so all known locations are wrong.

Getting noticed

Re: Meraki Admin and the maps

Another week almost gone, still nothing from Meraki. I've had more "prize" messages than answers.

Meraki Employee

Re: Meraki Admin and the maps

Hi @stevenwhiting @DN  @kYutobi  @Richard_W  @Cmiller 

 

  1. SM was experiencing an issue where device locations were being cached, resulting in the device map initially zooming in on previous device locations, or defaulting to a zoomed out map. We released an update yesterday which appears to have corrected this behavior.  Can you please confirm?
  2. Device location tracking via GPS has the following requirements:
    a) Location Service privileges are enabled for the SM app
    b) SM app is open and running in the background

    If both of these conditions are met, and you are continuing to have issues, please open a support case so that a representative can track this issue for you and supply the SM engineering team with the correct device/log information. 

 

A model citizen

Re: Meraki Admin and the maps

@Kevin_C I just checked mine as I have previously noticed this behavior and every iPad I checked, immediately zoomed in to the correct map location.

 

Please let the team know we appreciate the fix.

 

 

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Getting noticed

Re: Meraki Admin and the maps

Yes, now works for me too. I had to wait as all my remote teams were in town for the last couple of days.

Getting noticed

Re: Meraki Admin and the maps

Hi Kevin

 

Thanks for the reply. The maps are now working, the GPS location still isn't even though the SM app has the correct permissions on the phones and runs in the background.

 

We'll raise a ticket.

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