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MDM Failing to report

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MDM Failing to report

So I have had 4 tablets in the field for almost 2 weeks. I am noticing that the tablets seem to stop reporting to the Systems manager, (They appear offline when actually they have internet connection). I reboot the device and it comes back up reporting properly. Has anyone else experienced this and is there a case open? 

 

Android Tablets Samsung Tab E with ATT, Android 7.1.1

1 ACCEPTED SOLUTION

Accepted Solutions
Getting noticed

Re: MDM Failing to report

It looks like taking the tablets off kiosk and then updating the SM app from 4.0.3 to 4.0.5 did the trick. I haven't had a device go offline since.

View solution in original post

3 REPLIES 3
Kind of a big deal

Re: MDM Failing to report

This is common when in BYOD mode.  Android starts de-scheduling non-foreground devices.

 

Devices in "Device Owner" mode should not have this issue.

Getting noticed

Re: MDM Failing to report

Correct. But my devices are in Device Owner mode already. I think for some reason 3 of my tablets are running SM 4.0.3 when the latest version is 4.0.5 so I'm going to either upgrade them or reinstall and see what happens.

Getting noticed

Re: MDM Failing to report

It looks like taking the tablets off kiosk and then updating the SM app from 4.0.3 to 4.0.5 did the trick. I haven't had a device go offline since.

View solution in original post

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