Join us for a month-long contest with heaps of swag to win!Learn More ›
I am trying to enroll a Windows 10 Home machine in a Legacy Meraki account. Installing the agent appears to work as the service is running, but the machine never appears in the client list.
If I navigate to http://m.meraki.com and enter the Network ID, it flashes up and says "Found: Company Name" but then comes up with a screen that says: -
You must install the Meraki Systems Manager desktop agent!
Anyone got any thoughts on why it can correctly find the network but then immediately tell me I need to install the Systems Manager Agent?
Note, I have disabled the firewall to ensure it is not blocking the agent.
Try downloading the agent manually from the Dashboard and then installing it. I would also "right click/run as administrator" on it.
Does Add/Remove programs show the agent as being installed?
Do you see the agent running in Task Manager?
I've never tried using it on a "Home" edition of windows. I guess it is possible that something is missing from this edition that the Meraki agent needs.
And to further support my suspicion that Cisco is starting to wind up the legacy product, if I try to Enroll the Device using the option available in Windows 10 Settings, I get a message that tells me "Enrollment Disabled", as shown in the screenshot below: -
This has been dormant for a while, but thought I would post the solution to my issue in case it helps anyone else.
Basically, there is a known incompatibility between AVG Anti-Virus and Meraki. AVG has no plans to change that. The following quote is from an Avast employee (they now own AVG): -
You can read more here: -
I have confirmed this by uninstalling AVG from two VM's and Meraki then works perfectly. I note, it must be uninstalled, disabling it is not enough.