cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Keyboard doesn't show up after Android erase

New here

Keyboard doesn't show up after Android erase

Hello all,

 

I am performing tests with Meraki MDM. I have an android device correctly enrolled. I have sent the ERASE DEVICE command via the dashboard, and it has rebooted.

 

Then it asks me the PIN. I enter it. I go to Settings-> Factory Reset, and I have to enter my PIN once more. But the keyboard wont't show up. In fact, it doesn't show up in chrome or any other application after the DEVICE RESET was sent.

 

It's a Huawei model.

 

¿Any help on this?

 

Thanks!

2 REPLIES 2
Kind of a big deal

Re: Keyboard doesn't show up after Android erase

Android is a funny beast given that its different for each manufacturer that uses it. Have you got a different brand of phone you can try this with to confirm the issue is related to the phone? 

 

Also is there a System update for the device?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
New here

Re: Keyboard doesn't show up after Android erase

Hello.


I solved it with a factory reset. Now is working OK. But you're right. Each manufacturer has its flavour of Android....


Thanks for your help and kind regards!

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels