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Ipads not appering Connected in dashboard

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Ipads not appering Connected in dashboard

Our Ipads say in the MDM app that they are connected to the device manager however when I log into our Device manager dashboard no Ipads are connected any  help would be greatly appreciated.

 

3 REPLIES 3
Kind of a big deal

Re: Ipads not appering Connected in dashboard

On one of your devices try to re-install the meraki and see if the device comes online. How many devices do you have? Are you on MDM Enterprise or Free? Is your certificate up to date? If iPads are sleeping they shut off wifi as well. Let me know.

Kind of a big deal

Re: Ipads not appering Connected in dashboard

Have to got the correct ports open on your firewall to allow System manager to communnicate with the dashboard?

 

https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Firewall_Rules_for_Cloud_Conne...

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Just browsing

Re: Ipads not appering Connected in dashboard

have tried reinstalling  meraki on one device it says that it is connected but it does not appear in the dashboard. we are on the free version, yes the certificate is up to date and have about 90 ipads.

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