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I can't get screenshots and network stats

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I can't get screenshots and network stats

I can not get screenshots and Network Stats with Meraki System Manager


If I take a screenshot, you will get an error "Failed to generate or fetch a screenshot."

 

When I get Network Stats TCP connections, I get an error "timeout connecting to agent proxy"

 

I'm in touch with meraki's support but I have no answer


The agent used is "1.0.98"

 

Is there any better way to improve this condition?

6 REPLIES 6
Getting noticed

Re: I can't get screenshots and network stats

Hi @tetuya0703, I hope you enjoy the Community.

Same happens here, I just tried to reinstall de agent but nothing change!

Have you any tip from support team?
Kind of a big deal

Re: I can't get screenshots and network stats

@tetuya0703  What OS is the client device running?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Getting noticed

Re: I can't get screenshots and network stats

Windows 10

Comes here often

Re: I can't get screenshots and network stats

I've been seeing the same issue on Windows 10 machines for a couple of weeks.  I'm seeing SSL 5 errors in the agent long as well.  The client machine seems to be able to accept new software installs, but things like clicking the "Refresh details" button never execute.  Do you see the same symptoms?

 

I've had a ticket open for the issue since February...

Kind of a big deal

Re: I can't get screenshots and network stats

The Meraki agent is generally broken. I would say that is the culprit of this specific problem.

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Kind of a big deal

Re: I can't get screenshots and network stats

I agree with Jared, I find it doesn't work on Macs anymore either. I have just tested trying to take screenshots from a Windows 10 and Windows 7 device and both of them failed.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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