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Guided Access App Unavailable

SOLVED
Conversationalist

Guided Access App Unavailable

I was working on setting up my first ipad using DEP and MDM. As I was starting to restrict it, I setup the calculartor as a single app mode just to see how it works and now my ipad displays "Guided Access App Unavailable please contact your administrator" after entering the passcode and I can't do anything with the ipad. It is totally frozen. If I do a hard reboot "home and power" it restarts and asks for the passcode, but I can't do anything with it.

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Kind of a big deal

Re: Guided Access App Unavailable

Perhaps try recovery mode to wipe the device.

https://support.apple.com/en-nz/ht204306

4 REPLIES 4
Kind of a big deal

Re: Guided Access App Unavailable

Change/remove the policy that causes the issue.  Then in the Meraki console ask the device to check in.

Conversationalist

Re: Guided Access App Unavailable

The device hasn't checked in for 6 days. It is like it lost it's wifi configuration.

Kind of a big deal

Re: Guided Access App Unavailable

Perhaps try recovery mode to wipe the device.

https://support.apple.com/en-nz/ht204306

Highlighted
Conversationalist

Re: Guided Access App Unavailable

Thanks Philip

That is what I needed. The ipad is now back to the beginning.

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