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Forgotten Icloud Password

SOLVED
A model citizen

Forgotten Icloud Password

Hey folks,

I have a Managed ipad mini, that was setup before i took over the SM, they allowed a generic icloud account set up on the ipad , the password is nowhere to be found .

Is there anyway to wipe this ipad mini of the icloud account, i have tried erase device on SM , but it brings me back to using the  icloud account ,, resetting the pw only send a email to the icloud acct that no one has the PW to 

 

any help is much appreciated 

1 ACCEPTED SOLUTION

Accepted Solutions
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Getting noticed

Re: Forgotten Icloud Password

Apple will remove the authentication from the device if you can supply a proof of ownership.

View solution in original post

3 REPLIES 3
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Getting noticed

Re: Forgotten Icloud Password

 

Unfortunately not. We have had this issue a number of times in the past and was a reason we changed our policy to MDM and apple ID's with a business email address.

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A model citizen

Re: Forgotten Icloud Password

@Haydn , so im back on this Icloud acct project again , I've went though apple to provide ownership so all good on that front for this original ipad i posted about 

 

My question is You said you use MDM ( I am assuming meraki )  and apple ID's with business emails  

 

is a Apple ID the same as a Icloud acct ?  because i have another Ipad i have to provide ownership of,  because we cant gain access to the Icloud acct attached to this IPAD 

 

 

Highlighted
Getting noticed

Re: Forgotten Icloud Password

Apple will remove the authentication from the device if you can supply a proof of ownership.

View solution in original post

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