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EnableLostMode is not a valid request type

Getting noticed

EnableLostMode is not a valid request type

Hi, a user has lost their iphone managed through MDM.  I try to enable lost mode and get the above error.  I would like to put it in Lost mode.  Any help is appreciated.

2 REPLIES 2
Meraki Employee

Re: EnableLostMode is not a valid request type

Hi,

 

That error message happens when the device is not supervised.

 

As a requirement, the Lost Mode feature is only available in DEP Supervised iOS devices running iOS 9.3+.

 

You can confirm if the device is supervised on its status page in Dashboard.

 

 

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Getting noticed

Re: EnableLostMode is not a valid request type

This user should be able to do that themselves via icloud.com then logging in with their personal Apple ID.

 

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