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Difficulty updating iPad Mini 4 to latest iOS

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Difficulty updating iPad Mini 4 to latest iOS

I am the sole technical support person in my school. I've been trying very unsuccessfully to update our fleet of iPad Mini 4 s to updated iOS. they are currently stuck at 10.3.1 and I would like to have newer versions so I can deploy updated apps. I've tried resetting devices, I've tried Apple Support, and I've gone nowhere. 

Please help.  

The System Manager sends the command and I have the device unlocked but nothing is happening. I've recently updated tokens to see if that would help, but nothing works. 

I'm on my last little bit of patience with these things. 

1 REPLY 1
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Re: Difficulty updating iPad Mini 4 to latest iOS

If possible I would remove passcodes from the device, then try again.

 

Also check you cert is valid

https://documentation.meraki.com/SM/Device_Enrollment/Apple_MDM_Push_Certificate

 

Then I would start by verifying there is no blocking of the iOS updates

https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Blocking_or_Rate_Limiting_iOS_...

 

Then review this doc, and try the per Client basis option

https://documentation.meraki.com/SM/Apps_and_Software/Deploying_OS_Updates_with_Systems_Manager

 

Some good info on troubleshooting iOS devices with SM

https://documentation.meraki.com/SM/Other_Topics/Systems_Manager_Logging_and_Troubleshooting

 

Then I would try doing a packet capture went you are sending the update command

https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Packet_Captures_on_Mobile_Devi...

 

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