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Delay of IOS Updates

SOLVED
New here

Delay of IOS Updates

I have recently started using Meraki SM.  I tried updating the IOS on one device and it appeared to work.  The update was queued and eventually showed success.  But the phone never updated.  SM still shows the old version with the option to upgrade to 12.1.  And the phone is still at the previous version.  I did this from both the devices screen by selecting the device and using Command, Install IOS Update and also by going to the device and clicking on the IOS button and doing it there.

 

I have searched the community but could not find this issue.  What am I doing wrong?

 

Thanks,

Tim

1 ACCEPTED SOLUTION

Accepted Solutions
A model citizen

Re: Delay of IOS Updates

Yes Sir that is correct 

7 REPLIES 7
A model citizen

Re: Delay of IOS Updates

To clarify  the phone its self is still not IOS 12.1,,   from my experience in this case  the end user has to install the New IOS manually , and then open the SM app to check it and it should reflect on the Dashboard .  the IOS update push we have on dashboard is the push for the IOS to download not install 

New here

Re: Delay of IOS Updates

Thanks Mike.

 

So "Install available IOS updates" only downloads the image? 

A model citizen

Re: Delay of IOS Updates

Yes Sir that is correct 

A model citizen

Re: Delay of IOS Updates

if this helped please give a Kudo and/or accept as solution 

 

Thanks

New here

Re: Delay of IOS Updates

Why do they use the term "install" in all these dialogues including the logs?  That is extremely misleading.

A model citizen

Re: Delay of IOS Updates

because it Installs or Downloads the IOS to the device , but i get what ya mean it is misleading . same thing happened to me when i took over the SM for my company

Head in the Cloud

Re: Delay of IOS Updates

One thing I have noticed is that if there is a passcode on the device then that must be entered for the update to occur. If there is no passcode on the device when you send the command it will update automatically.

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