Hi @MarkC! Has this issue been resolved?
If not, I'm wondering if it has something to do with how you are managing system apps on android.
Maybe this article could help...let me know what you think!
https://documentation.meraki.com/SM/Apps_and_Software/Controlling_Android_System_Apps
From the AFW Deployment Guide:
Controlling Native System Apps
By default, all apps will be disabled when enrolling in Device Owner mode, including the default SMS and phone dialing apps. In Work Profile mode, Systems Manager will automatically create a work version of default apps, indicated with the orange briefcase, into the work profile. The applications that are installed by default or treated as 'system apps' will vary by device manufacturer - for example, Samsung devices use different dialer, camera, and SMS apps from Google Nexus or Pixel devices.
To customize which default Android apps are provisioned into Device Owner mode, or duplicated into the managed work profile, see the Controlling Android System Apps article.
https://documentation.meraki.com/SM/Deployment_Guides/Android_Enterprise_Deployment_Guide_(Android_f...)