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Cannot create work profile

Getting noticed

Cannot create work profile

We have a Samsung tablet that was working just fine. The user claims it wiped itself and we're now attempting to set it backup. But when trying to register the tablet with Meraki we get the following error. There is no customer OS on it, so not sure what it is banging on about. Anyone else seen this before?

 

"The security policy prevents the creation of a work profile because a custom OS has been installed on this device."

2 REPLIES 2
Kind of a big deal

Re: Cannot create work profile

Has the device been "root"ed?  You sometimes have to wipe a device to do this ...

 

It sounds to be like someone has rooted it and installed a custom loader or some other custom software.

Getting noticed

Re: Cannot create work profile

Nope. It's a company device and hasn't been rooted and no other OS has been installed. I believe it's crappy Knox causing the issue possibly even though Samsung no longer support Knox.

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