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Awkward situation on SM Manager & it's devices

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Awkward situation on SM Manager & it's devices

The school has a few devices that no longer reports back to Meraki SM, because 

 

This device is using an outdated APNS topic and needs to be re-enrolled. Unenroll the device, and then enroll it by following the instructions on theiOS deployment page.

 

I went to the Settings >> General >> Device Management on the device, I can see Meraki Management, but there is no Remove option.  I believe the Meraki SM Agent was pushed to the device via Apple Configurator 2 / DEP.

 

The profile restriction also disabled Safari, App store.

 

I'm now in this situation where I can't remove Meraki management on the device (Remove option not available) and I can't perform Selective Wipe / Erase Device from Meraki Web console as the device is not communicating back to Meraki.

 

Any advice would be great.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Building a reputation

Re: Awkward situation on SM Manager & it's devices

Then you will need to connect the device to Apple Configurator 2 and enter DFU mode and reset the device through AC 2

 

If you need infos how to enter DFU mode follow the link

 

https://www.imore.com/how-to-iphone-ipad-dfu-mode

5 REPLIES 5
Building a reputation

Re: Awkward situation on SM Manager & it's devices

Do you have the option to reset the device in Settings - General - Reset? Otherwise you'll need to reset the device through DFU and re-enroll it than

Getting noticed

Re: Awkward situation on SM Manager & it's devices

I have Apple devices that no longer talk to system manager as well. My only fix was to use the Apple Configurator 2 and prep each device like it was new. After performing this action and without deleting it from Meraki, System Manager was able to communicate with the device. Then all app that were assigned through my profiles were reinstalled as well. Hope this gives you some light at the end of the tunnel.  

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Here to help

Re: Awkward situation on SM Manager & it's devices

Unfortunately the Erase All Content and Settings is not accessible.  Only Reset All Settings and that didn't work.  Thanks for your reply  

Here to help

Re: Awkward situation on SM Manager & it's devices

When I connect the devices to Apple Configurator 2 I get

Paring is prohibited by policy on "iPad"

The supervision configuration for these devices does not allow pairing without the supervision certificate. Create an organization with the correct supervision identity, or re-supervise these devices with paring allowed.
Building a reputation

Re: Awkward situation on SM Manager & it's devices

Then you will need to connect the device to Apple Configurator 2 and enter DFU mode and reset the device through AC 2

 

If you need infos how to enter DFU mode follow the link

 

https://www.imore.com/how-to-iphone-ipad-dfu-mode

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