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Android managed app settings payload

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Conversationalist

Android managed app settings payload

I have a Pixel phone set up as a company owned device.

 

The Meraki SM app is installed and the phone has been working for over a year. Recently the Meraki SM App started crashing. So, there is no communication happening with the Meraki Cloud. 

 

I have already cleared the cache. I would factory reset it, but that has been disabled by the SM app. 

1 ACCEPTED SOLUTION

Accepted Solutions
Conversationalist

Re: Android managed app settings payload

Meraki Support was able help. I was stuck at how to reset this phone with "Factory Reset" disabled inside the phone.

 

Meraki Support recommended I use Android Recovery Mode to factory reset the device. This worked great and I got the phone connected back to our Meraki SM.

2 REPLIES 2
Kind of a big deal

Re: Android managed app settings payload

You'll probably need to go back to whoever manages your phone to get it resolved.

 

They could factory reset it for you.

Conversationalist

Re: Android managed app settings payload

Meraki Support was able help. I was stuck at how to reset this phone with "Factory Reset" disabled inside the phone.

 

Meraki Support recommended I use Android Recovery Mode to factory reset the device. This worked great and I got the phone connected back to our Meraki SM.

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