License Renewal

[Zdonk]

So we are license for 4 MS220-24P.

Our reseller renewed our license and said that they don't sell the MS220-24P anymore so she licensed us for  4 MS225-24P.

-We still have a big red licensing problem on the dashboard.

-We are still getting emails saying you have 9 days left

-I got an email from another partner saying we are not licensed.

Can someone please advise me?

Will a license for a MS225-24P cover a MS220-24P?

How do we fix this?

Thank you.

[Nash]

I strongly recommend that you contact support. They handle a large number of questions about licensing.

[BrandonS]

Your reseller made a mistake.  The hardware may be unavailable for purchase, but the licenses are available.  Ask for a refund and to get the correct licenses is all you should need to do.  

[BrandonS]

And to be clear to your question- no you cannot mix and match licenses for MS or MX products.  Only the wireless MR units have a generic license, LIC-ENT-X.

[Nash]

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@BrandonS wrote:

And to be clear to your question- no you cannot mix and match licenses for MS or MX products.  Only the wireless MR units have a generic license, LIC-ENT-X.

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Yup. Bought a switch with full power but a license with low power? Congrats, you get to return the license and buy the correct one.