Does not receive Summary Report from MX64

Andrea5
Comes here often

Does not receive Summary Report from MX64

Starting from 1th october we did not receive any Summary Report.

I tried to send an email from the report window but it doesn't work.

 

I have already opened a ticket support, bute they have not yet provided a solution.

 

Tks.

 

 

6 REPLIES 6
ww
Kind of a big deal
Kind of a big deal

Re: Does not receive Summary Report from MX64

Andrea5
Comes here often

Re: Does not receive Summary Report from MX64

It is similar, but still without solution

MarcP
Head in the Cloud

Re: Does not receive Summary Report from MX64

Have got a open ticket as well, no answer since monday. Updated from  "low" to "medium" now

After 15 minutes waiting on the phone, it got too silly and hung up, for now.

Andrea5
Comes here often

Re: Does not receive Summary Report from MX64

I tried to call telephone support, but I am on hold and no one answers.

MarcP
Head in the Cloud

Re: Does not receive Summary Report from MX64

 1,5 weeks I got a reply from support:

 

Extremely poor processing and feedback... Asked for a status 5 times in 1,5 weeks 😄

 

 

 

Greetings,

Thank you for your reply.

My apologies for the late reply. However, it seems there is a wider issue affecting the summary reports. Please be patient as we investigate and apologies for the inconvenience caused.

If you feel this case is urgent. Please feel free to contact us by referring to the below link:
https://documentation.meraki.com/zGeneral_Administration/Support/Contacting_Support

MarcP
Head in the Cloud

Re: Does not receive Summary Report from MX64

Got my reports on Friday 🙂
And worked this morning as well.

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