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UPDATE: MC product line is being discontinued

Community Manager

UPDATE: MC product line is being discontinued

Hi everyone,

 

You may have seen on your dashboard or in other threads in this board — the MC product line is being discontinued.

 

There's a lot more information about this available on our documentation site. We're offering an extended RMA; you can see the details for that here.

 

If you have questions that aren't answered in our documentation, please reach out to your account manager or ask here on the community.

 

- Caroline

Caroline S | Community Manager, Cisco Meraki | @merakicaroline
New to the community? Get started here
16 REPLIES
Kind of a big deal

Re: UPDATE: MC product line is being discontinued

Hmm, I had guessed that when it stopped being sold and was removed from all sales information. 

 

Such a shame but I guess vendors have to pick which markets they battle in and VOIP is a flooded market with both paid and free options.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Getting noticed

Re: UPDATE: MC product line is being discontinued

Yeah, apparently that was not the thinking three weeks ago. 

Getting noticed

Re: UPDATE: MC product line is being discontinued

I feel bad for those customers that invest heavily on the MC line not long ago. Hopefully, Cisco / Meraki will do the right thing and accept those folks to return the MC phones for a credit or something. Luckily for me, I only have 2 MC in my test environment.

 

To those folks that are looking for alternatives, cloud-based VOIP solutions try Cisco Webex Calling formally known as Cisco Spark. They are great I deployed over 200 of them in 4 states. Fully cloud-based just like Meraki.

Here to help

Re: UPDATE: MC product line is being discontinued

I brought 20 MC74's for my branch office two years ago.  They replaced a 15-year-old PBX that worked but was becoming antiquated. The managing partner was reluctant to replace it until I reminded him how long these things last.

The problem I have is that we are in the middle of our budget year and I didn't include a PBX replacement. There but be some really deep discounts for any new Cisco products.

Don
Here to help

Re: UPDATE: MC product line is being discontinued

Wow, I guess I should of seen this coming.   If you look at the history of Cisco VoIP solution, anything other than the enterprise UC platform is eventually killed off at Cisco.   I started with the UC540, which was a fantastic small business solution.   But because it was not UC, it was killed off.    I had reservation, but, Meraki sales team convinced me to move to the MC platform.  Now the MC is being killed off, most likely because of politics. 

 

I worked for Cisco in the early 2000s and UC group was very territorial when it comes to voice solutions.    The problem is that UC team doesn't get small businesses.  The UC is a great solution if you need 100's of phones, but when you are a small business and have 10 phones, what solution does Cisco offer that doesn't requires $10K of investment to get up and going? 

 

Can anyone recommend what direction I should look at?   I am a small business an do not have a dedicated sales team.

 

 

 

 

 

Getting noticed

Re: UPDATE: MC product line is being discontinued

Don,

Try Cisco Webex Calling formally known as Cisco Spark. Get more details from your Cisco Rep and they will refer you to an experienced partner. Try to negotiate your price down since the MSRP is ridiculous. They are great I deployed over 250 of them in 4 states from 2 person offices to 200 person offices. Fully cloud-based just like Meraki. No PBX / analog lines etc. There are also some really good non-Cisco cloud VOIP solution such as 8X8 and Ringcentral. Cisco also offers financing so that you can get a low monthly payment.


Don
Here to help

Re: UPDATE: MC product line is being discontinued

Can anyone answer what happens after April 2019 with the MC74 phones.  Will they still work?   What happen to our 3 year service contract that we purchased?    Does cisco offer any rebate for people purchasing these products?    Does anyone have any more details?

New here

Re: UPDATE: MC product line is being discontinued


@CarolineS wrote:

Hi everyone,

 

You may have seen on your dashboard or in other threads in this board — the MC product line is being discontinued.

 

There's a lot more information about this available on our documentation site. We're offering an extended RMA; you can see the details for that here.

 

If you have questions that aren't answered in our documentation, Audacity Find My iPhone Origin please reach out to your account manager or ask here on the community.

 

- Caroline


I figure merchants need to pick which markets they fight in and VOIP is an overwhelmed market with both paid and free alternatives.

Conversationalist

Re: UPDATE: MC product line is being discontinued

ok, the RMA process was ridiculous. Now, how do I get the credit back and apply it when I purchase NFR gear through a distributor?

 

 

New here

Re: UPDATE: MC product line is being discontinued

This was a logical outcome, the moment Cisco acquired Meraki.

 

Cisco UC is a very robust, complete, mature and industry leading infrastructure composed of Phone, Video, Telepresence and WEBEX Team.

 

In my opinion to replace Meraki UC , Cloud based Cisco Unified Call manager and Cisco Endpoints should be used.

Highlighted
Community Manager

Re: UPDATE: MC product line is being discontinued

Hi @Don - Apologies for the delayed response. I've spoken with the MC team, and have some answers for you:

 

Can anyone answer what happens after April 2019 with the MC74 phones.  Will they still work?

The phones will no longer be able to connect to the Meraki dashboard after April 1, 2019. As a result, they will no longer work.

 

What happen to our 3 year service contract that we purchased?   

IntelePeer is compatible with a number of Cisco voice solutions. You can work with IntelePeer (MerakiTransition@IntelePeer.com) to migrate your service over to a compatible solution.

 

Does cisco offer any rebate for people purchasing these products?    

Cisco Meraki is offering an extended RMA to help customers migrate to another Cisco solution — this includes a full refund.

 

I hope this helps; please do let us know if you have further questions (and we'll respond quickly!)

 

- Caroline

Caroline S | Community Manager, Cisco Meraki | @merakicaroline
New to the community? Get started here
Community Manager

Re: UPDATE: MC product line is being discontinued


@Int_Auto wrote:

ok, the RMA process was ridiculous. Now, how do I get the credit back and apply it when I purchase NFR gear through a distributor?

  


Hi @Int_Auto - 

 

Sorry to hear you had trouble with the RMA process. I asked the MC team about your question, and here's their response:

 

"In general, the flow is in reverse order. If a customer buys from a partner (flow is Cisco>partner>customer), we provide the credit back to the partner and it's up to the partner to provide that back to the customer. If there's a distributor involved (Cisco>distributor>partner>customer), we provide the credit back to the distributor and it's up to the distributor. This is the same process/flow for standard RMAs."

 

I hope this is helpful; do reach out to support if you haven't been able to resolve this yet.

 

Regards,

- Caroline

 

Caroline S | Community Manager, Cisco Meraki | @merakicaroline
New to the community? Get started here
Don
Here to help

Re: UPDATE: MC product line is being discontinued

 

I like to add to the trouble of RMA process.   I went out to the dashboard to RMA the phones.  I enter the sales order and the system finds the 16 phones and the contract on the phones.  I press submit and get the following error:

 

Did not find an order that matches that order number, or you do not have access to that order. Please review and try again.

 

I opened a case on the dashboard and the engineer said that I need to call the help desk.   The help desk said that I don't have access to that order.   Hmm.. Entering the order brings up the 16 phones and contract, if I don't have access why am I getting that?   

 

The person the help desk said who purchase the phones must RMA the phones.   This is a company, people come and go, this is the most ridiculous policy I ever heard.    I my case, the person is here, so I need to give them access to my Meraki Dashboard, train them on how to use it to RMA the phones. 

 

I ask, why are you making this so difficult?  

 

Don

 

 

Getting noticed

Re: UPDATE: MC product line is being discontinued

Its a pain but you gain 16 phones and free service for however long you use it... U don't even need to return the equipment. Remember to RMA the power adapter and license too... I just got my 2 phones RMA done. Email your Meraki Rep and they will be able to help.
Don
Here to help

Re: UPDATE: MC product line is being discontinued

Jack,

 

Moving a company phone system takes time and money.   It's not a simple task.  Meraki phone costs is insignificant to the cost of dealing with selecting, configuring and deploying a new phone system.   Now add on top of this a broken RMA process.   

 

My saga continues.    After receiving an email from our Meraki Sales Person (copied my "Authorized Reseller") that we should RMA the phones directly through the dashboard.   However, after 3 calls into the help desk and a couple of transfer, we found out we are not authorized to RMA the phones.   It seems they are pulling a "Trump" on us and now and switching up the rules.   They are now stating that our "Authorized Reseller" must submit the RMA.   

 

Here is what Meraki is stating on using the dashboard:

-You purchased the product through an authorized Cisco Meraki reseller or direct from Cisco Meraki
-You are the original purchaser of the product
-You will need to work with the partner you purchased the products from to take advantage of your credit for the Meraki MC hardware and license towards a Cisco solution

 

1.  I purchase the product from an Authorize Reseller (Dimension Data)

2.  I am the original purchaser of the product.  They shipped directly from Meraki to my office.

3.  The "Catch"...   Just because I met 1 & 2,  I still need to go through my partner...   

 

So we are back to the beginning.   We are now 3 months into the process on trying to RMA the phones.   If Meraki was sincere about the process, they would just automatically RMA the phones.    They are hoping to cause pain so many people will not deal with the process and move on.    Again... The cost of doing this RMA is real, it is taking time away from doing jobs that bring in revenue.   

 

Don 

Getting noticed

Re: UPDATE: MC product line is being discontinued

I feel your pain and I totally agree discontinuing a product and cutting people off in the middle of the road is ridiculous ( wait till you have to deal with Intelepeer porting your number to your new VOIP Service) . They should have paid us double or triple the amount of money we spend on the product. If you purchase your product from Dimension Data then your partner should be Dimension Data. Talk with your Meraki / Dimension data sales rep and ask them to get it done. Good luck !! My RMA is approved 8 days ago and still waiting for my credit from my reseller Insight.