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MC Discontinued?

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MC Discontinued?

We have been eagerly awaiting the MC range in the UK, however noticed that it appears to have been completed removed from the Meraki website. 

 

Is this product line being discontinued? 

1 ACCEPTED SOLUTION

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Meraki Employee

Re: MC Discontinued?

@PhilipDAth is correct, MC is not being killed, only de-emphasized (temporarily removed from website and webinars) for some additional development and feature work, to be relaunched in the coming months although the timeline is TBD.  The product is still orderable, reach out to your Meraki sales rep for details.

14 REPLIES
Here to help

Re: MC Discontinued?

It is starting to look that way unfortunately.  They’re missing from the products page and cost calculator.

 

I’m not surprised, the line is really neglected.  We’ve had the phones in our business for almost two years now.  In that time they’ve been more like a beta product than your typical Meraki gear.  They’re missing a lot of basic stuff you’d expect in a phone system.  

 

It’s a shame too, because the phone quality and potential for the platform were really good.

Head in the Cloud

Re: MC Discontinued?

I was warned, in a positive sense, to expect an announcement.

 

The languages the phone will operate in have increased to English, French, Spanish, German and Italian. The web pages are still there . . .

 

However, it is very hard for US folk to negotiate fixed line deals outside North America. They don't appreciate how different the rest of the world is, and how it is often far more sophisticated than what exists in N.A. The business processes are different. The charging model is different. Somebody with a background in non-US telcos (fixed or mobile makes no difference) could launch a Europe wide network in months rather than the year+ or so it took for Meraki to expand to Canada. And in East Asia they are light years ahead.

 

However, I can still access the web pages, hopefully there is a positive announcement imminent.

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
Here to help

Re: MC Discontinued?

I hope the links are down to make changes to the portfolio and announce improvements.  But I would be shocked if that were the case.

Here to help

Re: MC Discontinued?

I hope the links are down to make changes to the portfolio and announce improvements. But I would be shocked if that were the case.

A model citizen

Re: MC Discontinued?

It sure looks that way. 

 

 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Kind of a big deal

Re: MC Discontinued?

The Cisco Spark guys sit in the Meraki office... 

MRCUR | CMNO #12
Kind of a big deal

Re: MC Discontinued?

The MC product family is currently being re-developed, and will be re-launched again in the future.

Meraki Employee

Re: MC Discontinued?

@PhilipDAth is correct, MC is not being killed, only de-emphasized (temporarily removed from website and webinars) for some additional development and feature work, to be relaunched in the coming months although the timeline is TBD.  The product is still orderable, reach out to your Meraki sales rep for details.

A model citizen

Re: MC Discontinued?

@MerakiDave Are current MC customers being made aware of this? If not might pay to reach out to customers especially if they are new to let them know. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Meraki Employee

Re: MC Discontinued?

@BlakeRichardson Any/all existing customer operations and experience will not be disrupted, full support continues, Meraki Community forums for MC remain active, etc and nothing changes in Dashboard regarding the management and operations of an MC network, it'll just be business as usual for all current MC customers.  

A model citizen

Re: MC Discontinued?

@MerakiDave I understand that I was thinking from the point of view of a customer who recently bought some MC units and when going to the website find they are no longer advertised and freak out especially if they were deploying MC units in stages.

 

A simple email from account managers to customers explaining what is going on would be at least polite. Currently there is nothing on Meraki.com about this. I am just saying as a customer I would prefer to be told this rather than having to find out by asking.

 

This is simply my own opinion of this. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: MC Discontinued?

Hopefully when relaunched it will be available in more than just US and Canada. 

Conversationalist

Re: MC Discontinued?

I was a bit taken back by this as a Meraki Reseller and user. Our company bought MCs a few months ago and expected to continue to deploy and now that we we are growing I have to buy more. I went to go and check out the MC line on the website and to find that MC was totally wiped off... It made me start scratching my head. You said that they can still be ordered but how does purchasing current equipment going to different from potentially "new" equipment with the additional development and features? Are we better off waiting or is it still going to be the current equipment just software based changed?
Meraki Employee

Re: MC Discontinued?

@Hashtag I'd say to get with your local Meraki reps to discuss.  I have no roadmap info, but yes, the MC74 remains orderable and is not going away, and would remain post-relaunch.  There is no indication yet if the relaunch will or will not include new physical models.  If you have existing MC customers looking to expand their deployment, continue to sell & deploy like usual.  There is no change in Support or documentation or the partner portal or anything existing in Dashboard today.  But if you will have net new MC customers, at least in the coming months, it's best to engage with your local Meraki reps for incremental validation and they can engage the PM team if needed.